Welcome to Athearn Shop’s FAQ! As precision modelers ourselves, we understand the importance of getting the right answers quickly so you can get back to your projects. Below you’ll find detailed responses to our most common inquiries about products, shipping, payments, and more.

Product Questions

What types of modeling products do you specialize in?

We focus on high-quality scale modeling supplies including:

  • HO Scale – Athearn parts, Bachmann EZ Track, boxcars, bridges, cabooses, and specialty track components (Code 70/83/100)
  • Gundam – Figures and accessories for enthusiasts
  • Military Modeling – Armor collections and specialty tools
  • Precision Tools – Applicators, drill and drive tools for detailed work
How do I choose the right track components for my HO scale layout?

Our modeling tip: Consider your project’s complexity and timeline. Code 83 rails are popular for their realistic appearance, while Code 100 offers durability. Always order specialty components like bridges with sufficient lead time to coordinate with your project schedule.

Shipping & Delivery

What are my shipping options?

We offer two precision delivery services:

  1. Standard Shipping ($12.95) – Via DHL/FedEx (10-15 business days after processing)
  2. Free Shipping – On orders over $50 via EMS (15-25 business days after processing)
How long does order processing take?

Our team carefully packages your HO Scale components, Gundam figures, or modeling tools within 1-2 business days. You’ll receive tracking information when your order ships.

Do you ship worldwide?

Yes! We ship globally from our Memphis, TN warehouse, except to some Asian and remote areas. Our international modelers can expect the same careful packaging and reliable service.

Payments & Accounts

What payment methods do you accept?

We accept all major payment methods for your convenience:

  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?

Absolutely. We treat your financial data with the same precision we apply to model packaging. All transactions are processed through secure, encrypted channels.

Returns & Exchanges

What is your return policy?

We stand behind our products with a 15-day return policy from receipt date. If any Athearn parts, Bachmann track components, or modeling supplies don’t meet your exacting standards, simply contact us at [email protected] to initiate a return.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In those cases, we’ll provide a prepaid return label.

Technical Support

I need help with a modeling product. Can you assist?

Our team consists of fellow enthusiasts who understand the importance of getting the right part at the right time. For technical questions about HO Scale components, Gundam assembly, or specialty tools, email us at [email protected].

Do you offer replacement parts for HO Scale models?

Yes! We stock a wide selection of HO Scale Athearn parts and Bachmann components. Check our “HO Scale Athearn Parts” category or use our search function to find specific replacements.

Didn’t find your answer here? Our modeling enthusiasts are ready to help at [email protected]. At Athearn Shop, we don’t just deliver packages – we deliver possibilities for your next miniature masterpiece.