1. Information We Collect
To provide our modeling enthusiasts with seamless service, we collect:
- Order Information: Name, shipping address (2529 Lightning Point Drive, Memphis, US 38110 for returns), email ([email protected] for support), and payment details (processed securely but not stored)
- Account Data: For customers creating accounts to track HO Scale parts collections or Gundam figure wishlists
- Technical Information: IP address, browser type, and device information to optimize your experience when browsing our automotive or armor model sections
- Communication Records: Correspondence regarding special orders like discontinued Athearn parts or bulk HO Scale track components
2. How We Use Your Information
We employ your data with the same precision modelers apply to their layouts:
- Process transactions for global customers (excluding some Asian and remote areas)
- Provide real-time order updates for HO Scale bridges, Code 83 track, or rare Gundam figures
- Improve our product offerings across categories from applicators to military armor models
- Comply with legal requirements regarding scale model exports and financial regulations
- Offer personalized service for complex orders like HO Scale Athearn parts collections
3. Data Sharing & Disclosure
Like carefully assembled model train components, we only connect data when necessary:
- Payment Processors: Visa, MasterCard, JCB, and PayPal for transaction processing
- Shipping Partners: Only delivery information for your HO Scale boxcars or automotive models
- Legal Compliance: When required by law enforcement for rare situations
- Service Providers: Securely vetted partners who help maintain our online store
We never sell your data to third parties for marketing purposes.
4. Data Storage & Security
We protect your information with military-grade security measures:
- PCI-DSS compliant payment processing (like our secure checkout for Bachmann EZ Track orders)
- End-to-end encryption for all transactions, whether for $10 clearance items or $1,000+ armor model collections
- Regular security audits with the same frequency we quality-check our HO Scale cabooses
- Data minimization – we only keep information as long as necessary, similar to how we manage limited edition model inventory
5. Your Rights
As a valued member of our modeling community, you have the right to:
- Access your personal data we’ve collected
- Request correction of inaccurate information (especially important for shipping HO Scale coil cars or delicate figures)
- Delete your account data (though order records may be retained for legal/financial compliance)
- Opt-out of marketing communications while still receiving essential order updates
- Restrict or object to certain data processing activities
6. Cookies & Tracking Technologies
Our website uses carefully measured digital tools to enhance your experience:
- Essential Cookies: Required for functions like maintaining your shopping cart of HO Scale parts or Gundam kits
- Performance Cookies: Help us improve site navigation between categories from applicators to automotive models
- Analytics Cookies: Provide insights about popular products like Code 70 vs Code 100 track preferences
You can manage cookie preferences through your browser settings.
7. International Data Transfers
As we serve modelers worldwide (excluding some Asian and remote areas), your data may be transferred to and processed in the United States, protected by appropriate safeguards.
8. Policy Updates
We may update this policy periodically, just as we update our inventory of HO Scale containers and trailers. Significant changes will be communicated to our customers.
Contact Us
For questions about this policy or your personal data, contact our precision support team:
Email: [email protected]
Postal: 2529 Lightning Point Drive, Memphis, US 38110
At Athearn Shop, we’re committed to protecting your privacy with the same dedication we bring to providing quality scale modeling products. Shop with confidence knowing your data receives expert-level care.