At Athearn Shop, we understand that precision matters – whether you’re assembling HO Scale track components or choosing the perfect Gundam figure. While we take every care to ensure your modeling supplies arrive in perfect condition, we’ve established this clear returns policy for those rare occasions when adjustments are needed.

Our Return Commitment

We offer a 15-day return window from the date of delivery for most products, giving you time to inspect your HO Scale models, automotive parts, or armor collections with the same attention to detail we apply when packaging them.

Important Exceptions

To protect all collectors in our community, we cannot accept returns for:

  • Clearance items (as marked in our menu)
  • Opened figure packages (Gundam and other collectible figures)
  • Special order items (discontinued Athearn parts or custom HO Scale components)

Return Process

Follow these steps to initiate a return or exchange:

  1. Contact Us within 15 days of delivery at [email protected] with your order number and reason for return
  2. Receive Authorization – Our team will respond within 2 business days with return instructions
  3. Package Securely – Use original packaging for HO Scale models and include all parts
  4. Ship to: Athearn Shop Returns, 2529 Lightning Point Drive, Memphis, US 38110
  5. Wait for Processing – Allow 3-5 business days after we receive your return for inspection

Refund Timeline & Methods

Once your return is approved:

  • Timing: Refunds process within 3 business days after inspection completion
  • Method: Funds return to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

For exchanges (subject to availability):

  1. Follow the standard return process above
  2. Clearly state your desired replacement item in your initial email
  3. We’ll ship the replacement once we receive your return (additional charges may apply for price differences)

Return Request Template

Use this template when contacting us about returns or exchanges:

Subject: Return Request for Order #[Your Order Number] Dear Athearn Shop Team, I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date]. Product Details: – Item Name: [Product Name from your menu] – SKU/Item Number: [If available] – Reason for Return: [Please specify] [For exchanges only:] I would like to exchange this for: [Desired Replacement Item] Please advise on next steps. I understand the 15-day return policy and confirm this request is within that window. Best regards, [Your Full Name] [Your Contact Information]

Special Considerations for Modelers

We recommend:

  • Filming the unboxing of high-value items like HO Scale bridges or armor models for documentation
  • Checking all small components (like Athearn parts or Code 83 track pieces) immediately upon receipt
  • Contacting us about damaged items within 48 hours of delivery for priority handling

Our team of fellow enthusiasts is ready to assist with any return questions at [email protected]. We’re committed to resolving issues with the same precision we apply to curating our collections of HO Scale trains, Gundam figures, and modeling supplies.

Happy Modeling!
The Athearn Shop Team